Lyris Connections Blog

Category: Managing Customer Relationships

Your Keys to the CASL (Canadian Anti-Spam Legislation)

Jun 30, 2014 by

As you are probably aware, Canadian Anti-Spam Legislation, more commonly known as CASL, becomes effective tomorrow, July 1. CASL shares a number of similarities to laws such as CAN-SPAM in the U.S. and the Spam Act in Australia, so the key components of the law shouldn’t come as a surprise. CASL sets forth the following… Read More »

And the Winners are…

Jun 25, 2014 by

Working behind the scenes, customer service reps are often a company’s unsung heroes. But recent events have us belting out a different tune at Lyris. Our customer support team is proudly taking a second turn in the spotlight since winning a Silver Stevie Award for outstanding customer service at the 2014 American Business Awards banquet… Read More »

Making the Case for Mobile-Optimized Email: The Numbers

Jun 17, 2014 by

This year, 4.55 billion people worldwide will use a mobile phone, and by 2016, mobile subscriptions are predicted to reach 8 billion, with over $750 billion of spend influenced by mobile devices. Whether cell phones, smartphones, tablets, or apps – the move to mobile devices is having a significant impact on consumer engagement. Mobile users interact… Read More »

The Future of Retail: Mass Personalization in an Omni-Channel World

Jun 04, 2014 by

Let’s imagine we’re on our way to a supermarket, to do our weekly grocery shop. We have a list and we know what we want. But there’s something unusual about this supermarket. We walk in and – puff! – like magic, the supermarket aisle transforms around us. Suddenly, everything on our list is right in… Read More »

Retail Email Trends: Australasia Vol. I

May 14, 2014 by

This is the first of many posts that we’ll be writing on the email marketing habits of top Australasian retailers. The aim is to identify key trends and areas for improvement, and to provide you with regular email inspiration and commentary in general. We’ll hopefully be rolling out something similar for other regions of the… Read More »

1