Lyris Connections Blog

Category: Multi-Channel Marketing

[Infographic] Mind the Digital Marketing Gap: The Economist Intelligence Unit Travel Survey Findings

Aug 15, 2013 by

In an industry where consumers are increasingly interacting and transacting online, what must travel marketers do in order to differentiate, source and find new customers, and maintain high customer loyalty? These challenges require marketers to deeply understand consumers’ online behavior and preferences across digital marketing channels and map marketing strategies, tactics, and budget to meet… Read More »

There’s a Gap…Now What? Part 5: Align Your Budget

Aug 09, 2013 by

When consumer expectations and marketing spend are aligned, there are endless possibilities for marketing success. However, our recent survey by The Economist Intelligence Unit found that where marketers spend their dollars isn’t necessarily in step with what consumers want. From channel preferences to personalization, the survey revealed gaps in understanding between marketers and consumers. But… Read More »

Let’s Break it Down! How EIU Findings Stack Up by Industry

Jul 31, 2013 by

Last month we released a research report with the Economist Intelligence Unit (EIU) that examined the overall gaps between marketer and consumer perceptions. The findings revealed what channels influence buyers (hint: email) and how they prefer to engage with brands throughout the buying journey. But how do these findings apply across industries? Well, one size doesn’t… Read More »

There’s a Gap…Now What? Part 4: Know Each Channel’s Strengths

Jul 19, 2013 by

Today’s customer experience encompasses multiple marketing channels. From mobile and social to billboards and email, it’s no surprise that marketers struggle to keep their priorities straight.  For marketers, it’s all about taking advantage each channel’s strength. However, knowing where to focus your budget and efforts can all too often rely on guesswork and instincts, causing… Read More »

There’s a Gap…Now What? Part 1: Move Beyond Personalization

Jun 26, 2013 by

We recently shared the results of our sponsored survey, conducted by The Economist Intelligence Unit (EIU), which unveiled a number of significant gaps between what consumers want and what marketers think they want. The Executive Summary can be viewed here.   But what use is disclosing these findings if we don’t offer some recommendations on… Read More »

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