Nello Franco

Nello Franco is Sr. Vice President of Customer Success at Lyris. He leads all aspects of a comprehensive portfolio of client services, including client relations and account implementation and management.


Boost Email Relevance: 8 Steps that Drive Results Questions & Answers

February 27th, 2012 (No Comments)

Many great topics came up during the question and answer session after our last Webinar. Read on to find out what was on attendees’ minds and how Nello and Dave answered their questions. Q. What does “email triage” mean? A. Just as a doctor in an emergency room performs triage to determine which patients need[...] Read more

The Lyris Email Report: 5 Strategies to Jumpstart Your 2012 Questions & Answers

December 29th, 2011 (1 Comment)

<img class="aligncenter size-th buy viagra umbnail wp-image-471″ title=”Jumpstart-2012-questions-answers” src=”http://blog.lyris.com/wp-content/uploads/2011/12/Jumpstart-2012-questions-answers-150×150.jpg” alt=”” width=”150″ height=”150″ /> Many great questions came up during the question and answer session after our last Webinar. Read on to find out what were some of the hot questions on attendees’ minds and how Nello and Chris addressed them. Q: Increasing customer engagement seems[...] Read more

The Future of Email Webinar: 2011 Trend Watch Questions and Answers

September 2nd, 2011 (No Comments)

During last week’s question and answer session after the webinar, many great questions came up. Tune in to find out what were the hot questions on attendees minds with a little question and answer session with Nello and Jenn. On Social Media/Social Currency: Q: What’s the best way to run a promotion through social media[...] Read more

Quantifiable Value: Baseline and the Delta Strategy

June 20th, 2011 (No Comments)

Since joining the Lyris Team and my last blog on developing a digital partnership, I’ve spent significant time engaging with our customers and learning more about what they value and what they are facing with regards to their business challenges. The top four questions I hear are: How do we build a quality list? How[...] Read more

Developing a Digital Partnership

April 12th, 2011 (No Comments)

At Lyris, YOU are our number one priority and it’s my role as SVP of customer success to make sure our client service teams are providing the best service and support possible. With the new Lyris HQ interface we have done just that; we took your feedback and implemented the necessary changes to enhance your[...] Read more